Thorntons

Established in 1911, Thorntons are one of the most recognisable heritage brands in the UK. They came to us looking to redesign their current ecommerce UX to modernise the look and feel and also capture key new ordering elements with the aim of driving more direct sales through the Thorntons D2C website.

We managed an extensive Director-led process including workshops and discovery sessions with key internal stakeholders, to produce the core framework  and internal wireframes which were then passed to our internal UX team to bring to life.

Our extensive experience of custom online ordering processes allowed us to produce innovative and creative solutions for the various customisation processes on the Thorntons website, whilst working within the constraints of their existing ecommerce platform.

Following the initial and follow up UX work, Thorntons also continue to work with our team on a variety of ongoing design tasks.